Listening Posts / Turning Point 1
Signals in the flow of work
Three types / one system
Direct
signals
Indirect
signals
Observable
behaviors
Annual and pulse surveys
Ad-hoc polls
High-priority cases
Crowd-sourced feedback
Suggestion boxes
Online conversations
Service / Help Desk cases
Employee Relations issues
360 Feedback
Performance reviews
Turnover rate
Call and chat transcripts
Recognition awards
Meeting attendance
Badge tracking
Volunteer activities
Benefit opt-ins
PTO patterns
The reframe
Listening Posts is not a survey tool. It is a system for reading all the signals employees send, including the ones they never meant to.