Legal Service Delivery  /  Triage Design
Same words. Different reality.
LR0001108  /  09:14 AM
System processing
09:14:03 REQUEST_IN LR0001108 received
09:14:03 NLP_SCAN extracting keywords...
09:14:04 KEYWORDS "campus" "access" "entry" "property"
09:14:04 CATEGORY Facilities & Property → matched
09:14:04 CONFIDENCE 87% / above threshold
09:14:05 ASSIGNEE Legal Contract Support
09:14:05 PRIORITY 3 / Moderate (default)
09:14:05 QUEUE ready to route →
Processing logic
Keywords scanned ✓
Category matched ✓
Assignee predicted ✓
Confidence above threshold ✓
System verdict
ROUTE_TO_QUEUE
// Facilities & Property / Legal Contract Support
same request
What a person recognized
Request description
There has been a serious safety incident on our Santa Clara campus involving an unauthorized individual. Security is on site. We need legal to advise immediately on property access rights and whether an emergency notice can be issued to restrict further entry pending investigation.
1
This is not a facilities matter
An unauthorized individual with security on site is a life-safety situation. It needs a legal hold, not a contract team.
2
Wrong assignment group
Legal Contract Support handles routine agreements. This requires Senior Counsel who can issue an emergency property notice immediately.
3
Action taken
Routed to self  /  Emergency notice drafted  /  Police contacted  /  Situation contained.
No routing without human confirmation. This is why.
The system
Scanned keywords. Matched a category. Predicted an assignment group. All steps passed. Ready to route.
The person
Read the same words. Recognized a life-safety situation. Acted before it was too late.