Wave 1 Productivity proof

Productivity proof — HR pilot
2.7 minutes

Average time to get up to speed (AI enabled)

37% faster with AI case summarization

4.2 minutes

Average time to get up to speed (No AI)

2.9 minutes

Average time to write resolution notes (AI enabled)

15% faster resolution documentation

3.4 minutes

Average time to write resolution notes (No AI)

Unmoderated productivity study across 21 recruited HR support agents (19 included in time-on-task analysis). Measured via task completion time.